Refund Policy

Last Updated: May 16, 2026

Thank you for shopping with evolvextensions.com.
This Refund Policy explains the conditions under which refunds may be issued for digital products sold through our platform, including SaaS scripts, desktop applications, plugins, themes, templates, source code, and PHP scripts distributed under the GNU General Public License (GPL).

By purchasing products from our website, you agree to this Refund Policy.

1. Nature of Digital Products

All products sold on our website are digital downloadable products delivered electronically.

Due to the nature of digital goods, products cannot be “returned” once downloaded or accessed.

For this reason, all purchases are generally considered final unless otherwise stated in this policy.

2. Eligible Refund Situations

Refunds may be granted under the following circumstances:

a. Product Not Delivered

If you do not receive access to your purchased product due to a technical issue on our platform.

b. Corrupted or Broken Files

If the downloaded file is corrupted, incomplete, or unusable and our support team cannot provide a working replacement within a reasonable time.

c. Duplicate Purchase

If you accidentally purchase the same product more than once.

d. Major Product Misrepresentation

If the product significantly differs from the description or advertised functionality shown on the product page.

3. Non-Refundable Situations

Refunds will not be granted for:

  • Change of mind after purchase
  • Lack of technical knowledge
  • Incompatibility with your hosting/server environment
  • Failure to read product requirements
  • Issues caused by third-party software or plugins
  • Requests made after downloading/accessing the files
  • Customization or installation issues
  • Claims related to GPL licensing misunderstandings
  • Temporary server downtime or external hosting problems
  • Products purchased during promotional sales or discounts (unless required by law)

4. GPL License Disclaimer

Many products on our platform are distributed under the GNU General Public License (GPL).

Under GPL terms:

  • Software may be freely modified and redistributed.
  • Purchases are typically made for access, convenience, support, updates, and downloads.
  • Because source code may already be publicly available under GPL, refunds are limited once files are delivered.

By purchasing GPL-licensed products, you acknowledge and agree to these conditions.

5. Refund Request Timeframe

Refund requests must be submitted within 7 days of the original purchase date.

Requests submitted after this period may not be eligible for review.

6. Chargebacks and Payment Disputes

Before initiating a chargeback or payment dispute, please contact our support team to resolve the issue.

Fraudulent or abusive chargebacks may result in:

  • Permanent account suspension
  • Revocation of download access
  • Restriction from future purchases

7. Technical Support Before Refund

We encourage customers to contact support before requesting a refund.

Our team may attempt to:

  • Resolve installation problems
  • Fix technical issues
  • Provide updated files
  • Clarify product functionality

Many issues can be resolved without requiring a refund.

8. Refund Processing

Approved refunds will be processed using the original payment method.

Processing times may vary depending on your payment provider and can take between 5–14 business days.

9. Account Termination

We reserve the right to suspend or terminate accounts involved in:

  • Fraudulent refund claims
  • Abuse of digital downloads
  • License violations
  • Unauthorized redistribution of proprietary assets not covered under GPL

10. Policy Changes

We may update or modify this Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on this page.

11. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

EVOLV INNOVATION
Email: info@evolvextensions.com
Phone: +2348036972966
Address: 10, SHANGOBIYI STREET , OSHODI-ISOLO,LAGOS STATE, NIGERIA

12. Agreement

By purchasing products from our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.